Customer Support Specialist - German and Dutch Languages

About the Company

The Ayurveda Experience is America’s largest online Ayurvedic house of brands that markets natural, herbal skincare, bodycare, haircare products and wellness supplements. Advanced in 4 continents and having spread its wings in about 26+ countries, with over 1.75 million customers from the US, UK, Canada, Australia, New Zealand, Germany, France, Italy, Spain, Asia and more with thousands of 5-star reviews.

Ayurveda is the ancient science of beauty and wellness, originating in India. Within a short span of time, The Ayurveda Experience has helped people embrace this holistic health and wellness ‘Science of Life’ through its informative educational courses, tried-and-tested potent Ayurvedic beauty formulations and its effective Ayurvedic dietary supplements.

The Ayurveda Experience (Transformative Ventures Pvt Ltd, formerly known as Transformative Learning Solutions pvt ltd) is Funded by Jungle, Fireside, Anicut Capital, SIDBI, Sharrp Ventures, Riverwalk Ventures and 40 plus marquee angel investors and family offices.

We have over 300 member team across the globe.

Company Website - https://transformative.in/

About the Role:

It requires to deliver exceptional service to German and Dutch Customers by providing accurate information, resolving queries efficiently, and ensuring a seamless customer experience across all communication channels

Responsibilities:

• Provide professional, courteous, and helpful customer support across phone, email, and social media.
• Address inquiries about products and services, offering accurate information and relevant product recommendations.
• Deliver a consistently positive, empathetic, and professional customer experience.
• Share clear and accurate product and service information, addressing customer needs in a timely manner.
• Resolve customer issues efficiently.
• Maintain service quality, meet resolution timelines, and ensure customer satisfaction.
• Work in rotational shifts including US hours.

Requirements:

• Excellent fluency in

  spoken German and Dutch

  .
• Preferred: Ability to communicate in a European accent.
• Strong written communication skills in both German and Dutch.
• Minimum

  2+ years of experience

  in customer support in these languages.
• Experience handling international customers via phone or chat is preferred.
• Proven track record of managing customer interactions professionally.
• Flexibility with rotational shifts and weekly offs.
• Strong follow-up skills and a collaborative, team-oriented mindset.
• Proficient in MS Office and online research.
• Strong English communication skills.