Customer Support Specialist - ERP

As an ERP software Support Specialist, you have to understand the customer issues regarding software and resolve their issues with the help of developers. To be in touch with customers till the final resolution of tickets by providing them timely updates on status of their pending tickets.

RESPONSIBILITIES

Understand the software & it's modules.

Answer calls professionally to provide information about ERP and services and obtain details of complaints.

Understand Customer’s Complaints related to ERP and can translate it to Development team properly.

Provide networking & hardware support.

Provide technical support and guidance to clients.

Provide training on the usage of ERP modules to clients

Resolving queries and issues of clients over calls/messages/mails.

Maintain a high level of process quality and consistency as well as an excellent relationship with the customer

Identifying and documenting the change requests received from clients

Coordination with the development team

Skills

Good presentation skills

Excellent verbal communication

Positive attitude to attain final closure by providing solution

Experience in IT Background company

Job Type: Full-time

Experience:

• Software support: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)