Customer support

Job Title: Customer Support Executive Location: Indore Job Type: Full-time Experience: 0–2 years (Freshers welcome) Job Description We are hiring a Customer Support Executive to manage customer interactions and ensure a high level of satisfaction. The ideal candidate should be able to handle inquiries, resolve issues, and maintain a positive image of the company at all times. Key Responsibilities Handle incoming calls, emails, or chats from customers. Resolve queries related to orders, payments, returns, services, or general complaints. Record and update customer details and interactions in the system. Follow up with customers to ensure issues are resolved to their satisfaction. Maintain a professional and empathetic approach in all customer interactions. Coordinate with internal teams (sales, logistics, accounts, etc.) for smooth issue resolution. Meet daily/weekly KPIs related to response time, resolution rate, and customer satisfaction. Requirements Minimum qualification: High School Diploma / Bachelor’s Degree in any field. Excellent communication skills (spoken and written). Basic computer literacy (MS Office, email, typing). Good listening and interpersonal skills. Problem-solving attitude and ability to stay calm under pressure. Flexible to work in shifts (if applicable). Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Morning shift Work Location: In person