Customer Support & Resolution Executive

Job Overview:

We are seeking an experienced and customer-oriented Customer Support & Resolution Executive to handle customer inquiries, manage complaints, and ensure smooth coordination with internal teams. The ideal candidate will have at least 2 years of experience in customer support, complaint handling, or a similar role.

Key Responsibilities:

Customer Support

• Respond promptly and professionally to customer inquiries via phone, WhatsApp, and email.
• Provide accurate information regarding orders, delivery timelines, and product details.
• Maintain detailed records of customer interactions and issues.

Complaint Resolution

• Handle and resolve customer complaints effectively.
• Coordinate with operations, warehouse, and logistics teams to resolve order delays or issues.
• Ensure timely follow-ups and keep customers informed until issues are fully resolved.

Operational Coordination

• Work closely with internal teams to ensure smooth order processing and delivery.
• Track recurring issues and share insights with management for process improvement.
• Support workflow optimization to enhance overall customer service quality.

Skills & Qualifications:

• Minimum 2 years of experience in customer support, customer service, or complaint handling.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict management abilities.
• Good computer skills (email, WhatsApp, basic Excel).
• Ability to multitask and work in a fast-paced environment.

What We Offer:

• Competitive salary based on experience.
• Supportive and growth-oriented work environment.
• Opportunities to expand into senior customer service or operations roles.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person