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The Loom
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Customer Support Representative(Non-Voice Process)-Female

Customer Support Representative(Non-Voice Process)-Female

The Loom

1 - 3 years

2 Lacs

india

Posted:1 week ago| Platform: GlassDoor logo

Apply

Skills Required

support chat service timeline drive communication typing word

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

Job description:

We at The Loom (www.theloom.in) are looking for a Female Customer Support Executive (Chat Process) who will offer excellent customer service to derive sales.

Responsibilities:

Resolving customer complaints & queries brought to your attention under a specific timeline through mails and chats.
Manage and drive sales team target and performance.
Handle customer complaints and provide appropriate solutions and alternatives so that they can be converted into sales.
Candidate should have good communication skills and should be comfortable in speaking with customer and replying to customer emails/chats messages in English.
Candidate should have good typing speed and basic knowledge of Microsoft Word and Excel.

Requirements:

A bachelor’s degree in administration or a related field.
A minimum of 1-3 years’ experience in outbound chat/mail process.
Excellent interpersonal and written and oral communication skills.
Should have Computer skills, MS Office, Chat Support.
Preference will be given to female candidates.

Job Type: Full-time

Pay: ₹20,000.00 - ₹23,000.00 per month

Application Question(s):

Are you comfortable travelling to job location - Wazirpur ( North Delhi - Walking distance from Shalimar Bagh Metro Station - Pink Line)?
Can you talk in English fluently? If yes, then only apply.
What is your last in-hand monthly salary?
Do you have any Sales Experiences ?

Work Location: In person

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