Customer Support Representative

Company Description

WaterRock Hospitality is an emerging player in the offbeat travel and tourism sector. The organization is focused on achieving significant operational, technical, and logistical advancements within the next 5-7 years, aiming to expand its presence regionally and nationally. Driven by the goal to exceed guest expectations and deliver exceptional experiences, WaterRock is passionate about contributing to the exciting future of Indian tourism. "Dream it. Live it. Do it!" encapsulates the spirit of the company.

Role Description

voice, vibe, and problem-slaying hero

• Be the

  first point of contact

  (a.k.a. the friendly face/voice/emoji on the other side).
• Help guests with reservations, cancellations, last-minute changes, and the occasional drama.
• Turn complaints into compliments (yes, you’re that good).
• Keep receipts—aka detailed notes of every interaction.
• Team up with ops, housekeeping & co. to keep the guest vibes immaculate.
• Drop solutions like it’s hot 🔥 (and relevant).
• Smash those guest satisfaction & performance goals.
• Carry the

  hospitality flag high

  —we don’t do half-baked service here.

• Degree? Cool. Experience in hospitality or customer support? Even cooler.
• Communication skills that can calm Karens and hype Zoes.
• A brain that loves problem-solving under pressure (because stuff happens).
• Tech-savvy enough not to panic at CRMs or Excel sheets.
• Weekend, evening & holiday hustle-ready (hospitality never sleeps ✨).
• Empathy, positivity & that “customer-first” energy.

• A paycheck that appreciates your hustle 💸 (plus incentives).
• A real career path in hospitality (not just a job).
• A squad that has your back.
• FREE stays for you & fam at our properties (yes, we said free 🏖️).