Posted:3 hours ago|
Platform:
On-site
Full Time
We are seeking a Customer Support Associate to join our team in providing exceptional customer service to clients of a leading American multinational finance corporation. As a Customer Support Associate, you will handle inbound calls, address customer inquiries, and resolve issues in a professional and courteous manner.
- Handle inbound customer calls in a timely and efficient manner
- Provide excellent customer service, answering questions, and resolving issues related to banking products and services
- Utilize problem-solving skills to address customer concerns and resolve issues
- Maintain accurate records of customer interactions using relevant software and systems
- Meet or exceed performance metrics, including call handling time, quality scores, and customer satisfaction targets
- Collaborate with internal teams to resolve customer issues and improve processes
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive customer information
- Proficiency in English (written and spoken)
- Ability to work rotational shifts, including nights and weekends
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Vishal Consultants
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