0 - 4 years
0 Lacs
Posted:1 day ago|
Platform:
On-site
Full Time
Key Responsibilities:
Customer Interaction: Manage calls from international customers for support, sales, or service.Issue Resolution: Address complaints, troubleshoot problems, and escalate complex cases.Information Provision: Offer accurate product/service details and solutions.Documentation: Maintain detailed customer records and update systems.Target Achievement: Meet KPIs for productivity, quality, and customer satisfaction. Essential Skills & Qualifications:Communication: Excellent verbal and written English skills are crucial. Customer Focus: Strong empathy, patience, and a customer-centric approach. Problem-Solving: Ability to diagnose issues and provide effective solutions. Adaptability: Comfort working in fast-paced, target-driven environments, often with different time zones. Typical Environment:Call centers or remote setups.Dynamic, high-volume settings.Focus on achieving service level agreements (SLAs).
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