Customer Support Representative

We are looking for experienced professionals in international customer support, and we also welcome passionate freshers with excellent communication skills to join our growing team at Rently – a US-Based SaaS Product Company.

Responsibilities:

• Deliver excellent customer service to all Rently users.
• Handle support requests primarily through voice support.
• Maintain high-quality standards in customer experience.
• Make real-time decisions to resolve issues effectively.
• Escalate complex requests to the appropriate internal teams.
• Adhere to ISO-certified company security standards.

Requirements:

• Experience in international customer support/voice process preferred.
• Passionate freshers with strong verbal communication skills may also apply.
• Excellent spoken English and customer-handling skills.
• Willingness to work in US night shifts and during weekends (5-day work culture).

What We Offer:

• A fully empowered, engaging, and innovative work environment.
• Accelerated career growth in a US-based company.
• Competitive compensation (best in the industry) with statutory benefits.

Work Hours:

• Operating in US hours (Night Shifts).
• 5-day work culture (rotational offs, including weekends).

Rently being an ISO certified company focuses on maintaining security, any individual associated with Rently is expected to maintain the same.

• Hours: Operating in US hours

Be ready to work on night shifts and during weekends based on the work schedule (5 days Work Culture)

Job Types: Full-time, Permanent

Pay: From ₹250,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Provide your current, active phone number for interview scheduling and communication during the hiring process.
• Provide your email address for our records and communication during the interview process.
• Are you currently serving a notice period ? If so, can you provide your last working date or the duration of your notice period at your current firm?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person