Customer Support Representative- Post Sales

Key Responsibilities

Respond promptly to customer inquiries via phone, Emails and chats

Assist clients with questions about event details, booking processes, timelines, pricing, and service offerings

Resolve customer complaints efficiently and professionally, escalating complex issues when necessary

Coordinate with internal departments to ensure accurate and timely communication

Maintain customer service logs and CRM records

Follow up post-event to gather feedback and ensure satisfaction

Required Skills

1–3 years of experience in customer service, preferably in events, hospitality, or related industries

Excellent communication skills (verbal and written)

Strong organizational and multitasking abilities

Proficiency in CRM tools and Microsoft Office or Google Workspace

Ability to remain calm under pressure and handle urgent situations gracefully

Customer-first mindset with a positive, solution-oriented attitude

Qualification
Any Graduate

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Location:

• New Delhi, Delhi (Preferred)

Work Location: In person