Customer Support Representative

Role Overview

As a Customer Care Executive, you will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth shopping experience for Nangaliya Ruchira's customers. You will be the voice of our brand, ensuring customer satisfaction and retention.

Key Responsibilities

✔ Customer Support: Handle inquiries via calls, WhatsApp, email, and social media DMs related to orders, product details, returns, and exchanges.
✔ Order Management: Assist customers in placing orders, tracking shipments, and resolving order-related issues.✔ Complaint Resolution: Address and resolve customer complaints efficiently while maintaining a positive brand image.✔ Follow-ups: Ensure timely follow-ups for unresolved queries and provide updates to customers.✔ Feedback Collection: Gather customer feedback and share insights to improve products and services.✔ Maintain Records: Keep detailed records of customer interactions, issues, and resolutions.

Requirements

1. 1-3 years of experience in customer service (fashion or e-commerce preferred).
2. Excellent verbal and written communication skills.3. Ability to handle customer concerns with patience, empathy, and professionalism.4. Basic knowledge of e-commerce platforms and order management systems.5. Strong problem-solving skills and ability to multitask.6. Passion for fashion and customer engagement.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9214087162