You should have 0-1 year of experience. As a Customer Service Support representative, your primary responsibility will be to handle direct inbound customer service communications in compliance with Sees high standards. You will address incoming voice calls related to order updates, inquiries, and general customer service questions. Your aim will be to resolve all technical and order-related issues during the first interaction with customers. In case of any concerns related to the Sees website or other online platforms, you will either resolve them or escalate as necessary. Keeping accurate records of customer interactions using Salesforce Service Cloud will also be part of your duties. Additionally, you will be expected to identify opportunities for technological enhancements to improve departmental efficiency and perform any other tasks delegated by the management. Ideally, you should have a minimum of one year of e-commerce customer service experience. Familiarity with e-commerce CRM systems, particularly Salesforce Commerce Cloud, will be advantageous. Strong written communication skills are essential, along with excellent grammatical proficiency. Your role will require exceptional attention to detail, organizational abilities, and multitasking skills. You should be proactive, accountable, take initiative, and continuously strive for improvement. Proficiency in using general business software tools and the internet is necessary. Being quick in learning new technologies and effectively managing change in a positive manner are desirable qualities. Familiarity with case management solutions like Zendesk or Salesforce Service Cloud is preferred. A minimum typing speed of 30-40 words per minute is also required. For this position, a Bachelor's Degree is the minimum educational qualification expected.,
As a Customer Service Support Representative at our company, you will be responsible for providing excellent customer service by handling direct inbound customer service communications. Your role is crucial in upholding our high standards for customer service. Here is a breakdown of your key responsibilities: - Answer incoming communication via voice calls to address inquiries and provide order updates - Assist customers with general service questions and comments - Aim for first contact resolution on technical and order-related issues - Resolve any concerns related to our website or other online platforms - Maintain accurate records of customer interactions using Salesforce Service Cloud - Identify opportunities for departmental improvement through technology and innovation - Fulfill any additional tasks assigned by management We are looking for candidates with the following qualifications: - Preferably a minimum of one year of experience in e-commerce customer service - Familiarity with e-commerce CRM, particularly Salesforce Commerce Cloud, is a plus - Strong written communication skills with a focus on professionalism and grammar - Exceptional attention to detail, organizational abilities, and multitasking skills - Proficiency in general business software tools and internet navigation - Ability to adapt to new technologies efficiently and positively - Experience with case management solutions like Zendesk or Salesforce Service Cloud is advantageous - Minimum typing speed of 30-40 WPM Additionally, the required qualification for this position is a Bachelor's Degree. Join our team and contribute to our commitment to exceptional customer service.,