Customer Support Representative

0 - 1 years

1 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Requirement:

  • Minimum 0-1 year of experience in customer support or a related field.
  • Excellent communication and interpersonal skills.
  • Basic understanding of payment gateways.
  • Strong problem-solving abilities.
  • Ability to work effectively in a fast-paced environment.

Role and responsibility:

  • Responding promptly and effectively to customer inquiries via email, chat, and phone calls.
  • Providing accurate and helpful information regarding Maxpe's platform, products, and services.
  • Troubleshooting and resolving customer technical issues and account-related concerns.
  • Escalating complex issues to the appropriate internal teams when necessary.
  • Maintaining a positive and professional demeanor while interacting with customers.
  • Contributing to the development of knowledge base articles and FAQs.

Job Type: Full-time

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Do you speak English?

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