We are looking for a Business Development Executive / Manager for our inside team. The role will involve inside sales cycle management - from lead generation to closure (on-boarding the customer). You will get significant startup exposure that will provide you a suitable career platform. RESPONSIBILITIES Complete sales cycle management from lead generation to closure Educate and nurture prospects through product utility and fitment Conduct demos and knowledge sharing to onboard new clients On-board, the client company and its employees on Kredily Follow up with potential customers by providing product usability Develop and maintain relationships with existing customers Collaborate with the support and product team to improve the product experience. QUALIFICATIONS MBA/B-Tech 1-5 years of experience in inside sales for a technology product Previous experience in B2B product sales will be a bonus+ Knowledge of HR and payroll process will be desirable SKILLS Good spoken and written English skills, + spoken Hindi skills Technology savvy with a keen interest in software product working Demonstrated customer service orientation Strong decision-making and problem-solving skills Work independently with little or no hand-holding Easily adapt to changing situations and priorities.
Role & responsibilities: Customer Support Specialist Industry Type: B2B SaaS/HRTech Department: Customer Success, Service & Operations Employment Type: Full-Time, Permanent Education: UG: B. Tech/B.E. in Any Specialization or B.Sc. in Any Specialization Key Skills Customer Support, Voice Process, Customer Exaltation Handling Fluent English & Hindi Speaking
Responsibilities: * Manage customer queries via phone calls * Resolve issues promptly * Maintain high NPS scores * Collaborate with teams for process improvements * Ensure customer satisfaction through timely resolutions Cafeteria Employee Assistance Program (EAP) Health insurance Performance bonus Sales incentives Referral bonus Gratuity Provident fund
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