Posted:4 weeks ago|
Platform:
Work from Office
Full Time
Job Title: Customer Service Representative Location: Bangalore {Yeshwantpur} Department: Customer Support Job Summary: We are looking for a Customer Service Representative (CSR) to join our team and provide outstanding support to our customers. The ideal candidate will be responsible for handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction through effective communication and problem-solving. Key Responsibilities: l Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. l Provide accurate, valid, and complete information by using the right tools and processes. l Resolve customer complaints and issues efficiently while maintaining a positive attitude l Maintain records of customer interactions, transactions, comments, and complaints l Collaborate with internal departments to resolve customer concerns and improve overall customer experience l Follow communication procedures, guidelines, and policies l Identify and escalate priority issues to the appropriate team or manager l Continuously improve through feedback, training, and self-development Requirements: l High school diploma or equivalent (Bachelors degree preferred) l Proven customer support experience or experience as a client service representative l Strong phone contact handling skills and active listening l Excellent communication and presentation skills l Ability to multitask, prioritize, and manage time effectively
K12 Techno Services
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