Customer Support Representative

Job Responsibilities / Authorities

Receive inbound Calls and ensure that cases and interactions are logged correctly in the required tool

Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

Walk customers/ Provide navigational support on self service portal

Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

Place outbound calls to customers when required in line with Client / Company guidelines

Work productively whilst maintaining exceptional call/data quality standards in line with targets

Contribute to the team through open and regular communication with peers / supervisors

Adhere to all company or departmental policies and procedures (personnel and operational)

Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

Maintain regular and punctual attendance in line with company policies and procedures

Minimise customer complaints and escalations by providing exceptional service and call control

Experience : 1 Years to 4 Years

Qualification : Any graduates

Location : Bangalore

CTC : 5.5 LPA

Knowledge & Skill Requirement

Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

Good technical aptitude with an ability to learn quickly

Excellent verbal and written communication skills

Experience Profile

Prior international BPO work experience preferred

Freshers acceptable

Personal Attributes

Able to work on a flexible basis as determined by the business needs

Ability to work under pressure

Team worker

Positive Attitude

Quick Learner

Punctual and Disciplined

Good Communication skills

Customer Focussed

Results driven

High standards of Integrity

Attention to detail

Interested Contact HR : 9606973198