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IntouchCX
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Customer Support Representative

Customer Support Representative

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

IntouchCX

1 - 3 Lacs

Bengaluru

Posted:4 days ago

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Job Description

Role: Consultant / Sr. Consultant – Customer Support (International Non-Voice)
Location: Electronic City, Phase 1, Bangalore (Strictly Work from Office)
Shift Timings: US Rotational shifts (including night shifts)
Perks: Two-way cab facility and provided meal

Key Responsibilities

Handle customer queries and requests through email, chat, and other written communication channels.
Process customer information, applications, and transactions accurately.
Perform data entry, document verification, and back-office tasks.
Maintain proper records and update information in internal systems.
Follow standard operating procedures (SOPs) and company policies.
Ensure accuracy, quality, and timely completion of assigned tasks.
Meet daily productivity, quality, and turnaround time (TAT) targets.
Identify and escalate complex issues to the appropriate team.
Maintain confidentiality of customer and company information.

Required Skills

Good written communication skills in English.
Basic computer knowledge and typing proficiency.
Knowledge of MS Office, email, and internet applications.
Good attention to detail and problem-solving skills.
Ability to multitask and manage time effectively.
Willingness to work in rotational shifts, if required.
Ability to work independently and as part of a team.
Good written communication skills in English.
Basic computer knowledge and typing proficiency.
Knowledge of MS Office, email, and internet applications.
Good attention to detail and problem-solving skills.
Ability to multitask and manage time effectively.
Willingness to work in rotational shifts, if required.
Ability to work independently and as part of a team.

Yashita R
Talent Acquisition

Pay: ₹16,000.00 - ₹30,000.00 per month

Benefits:

Food provided
Paid sick time
Provident Fund

Work Location: In person

Skills Required

Customer Support International NON Voice Customer Queries Email Chat Data Entry Document Verification Back Office Standard Operating Procedures MS Office Attention to Detail Talent Acquisition Provident Fund

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Job Type

Full Time

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Customer Support Representative