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IntouchCX
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Business Analyst

Business Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

IntouchCX

3 - 5 years

Bengaluru

Posted:4 days ago

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Job Description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We are changing the way people think about customer care, and we need your help! We’re looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting. As Business Analyst, You Will…

Collect and validate data requirements for business intelligence systems
Support reporting from multiple applications
Create, validate and recommend optimization of business processes
Support projects through development, quality assurance, user acceptance testing and production implementation
Create internal guides, training materials and end-user documentation
Facilitate requirements workshops
Build and manage business relationships

As Business Analyst, You Have…

A Degree or Diploma in Computer Science, Information Systems or equivalent experience
3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents
Business process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP, or other certification is considered an asset
Experience in facilitating workshops and training sessions with diverse groups of stakeholders
Demonstrated experience creating and leading testing
Strong attention to detail
Excellent organizational and time management skills
Demonstrated strength in communications both verbal and written
Ability to build relationships
Technical understanding and problem solving skills

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Skills Required

Customer Experience Management Back Office Processing Customer Care User Acceptance Testing Business Process Training Delivery Quality Assurance Business Intelligence Business Processes END User Computer Science Information Systems

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Job Type

Full Time

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Business Analyst