Business Analyst

Grow. Learn. Thrive. Giant Eagle is where your career can soar high. At Giant Eagle, you are so much more than an employee. You are part of the Family.

About the Company

Since our founding in 1931, Giant Eagle, Inc. has evolved into one of the top 40 largest private corporations in the U.S. and one of the country’s largest food retailers and distributors. With more than 37,000 Team Members and $9.7billion in revenue, we are committed to investing in people, technology, and data to elevate our customer’s experience across multiple touchpoints. It helps us follow on our commitment to serving others and improving our communities.

About Giant Eagle Bangalore

The Giant Eagle GCC in Bangalore is our global capability center. Our team of more than 350 members at the GCC enables us to expand internal capabilities in the areas such as data analytics, merchandising and eCommerce, quality engineering, and automation to generate insights for faster decision-making and help us accelerate our business strategy. Our team in India plays a pivotal role in helping the company transition to new ways of working by redefining the food and grocery shopping experience for over 4.6 million customers.

Position Summary:

As an Information Systems Business Analyst, you will quickly learn about our various business areas to gain an understanding of the business needs and then participate in the development of solutions that can be communicated to the business. You will work closely with various functional groups, format leaders with some supervision, often on small/medium initiatives for customer facing web and mobile applications as well as our loyalty and marketing systems.

Experience Required: 3 to 5 years

Experience Desired: Experience working in a retail technology environment; Experience managing medium to large projects; Experience in a retail supply chain environment is a plus.

Education Desired: Bachelors Degree

Certification or Licensing Desired: IIBA Certification

Job Responsibilities

• Utilize proficiency in the following areas: business case development, requirements elicitation, requirements traceability, test cases and user stories, root cause analysis, process modeling, data modeling, process improvement, facilitation skills and GEBS methodologies.
• Refine and clarify the definition of a business need and define a solution scope that can feasibly be implemented by the business. This includes problem definition and analysis, business case development, feasibility studies, and the definition of solution scope. In addition to gathering this data, create detailed, clear, and accurate documentation of each of the above elements and other items as needed.
• Clarify and communicate stakeholder and solution requirements to enable the project team to implement a solution that will meet the needs of the sponsoring organization and stakeholders. This involves analyzing stakeholder needs to define solutions that meet those needs, assessing the current state of the business to identify and recommend improvements, and the verification and validation of the resulting requirements. In addition to gathering this data, create detailed, clear, and accurate documentation of each of the above elements and other items as needed.
• Help to determine which solution best fits the business need, identify gaps and shortcomings in solutions, and determine necessary workarounds or changes to the solution. This includes the ability to understand the costs and risks of filling these gaps and the ability to describe that to the business.
• Develop test scripts and assist in user acceptance testing that is tied back to the detailed functional and technical requirements.
• Manage and communicate requirements to stakeholders and ensure that knowledge gained by the business analyst is maintained for future use.
• Assist in determining performance metrics to be used to validate the success of the proposed solution.
• Work with stakeholders to identify and understand their needs and concerns and understand the environment in which they work.
• Facilitate small to moderate sized meetings up through the Director level of the organization.

Additional Job Description

• Equipment Used: Normal office equipment
• Work Environment: Normal office environment
• Physical Requirements: Hearing (auditory), Reading, Sight or Peripheral Vision, Telephone Usage, Typing, Communication (verbal), Writing, Scheduling