Customer Support Representative

Job Description:

• Job Title: Customer Support Representative
• Location: Office-Based (Ahmedabad, India)

About Us:

Hitech is a leading provider of Engineering, BIM, and Business Process Solutions, supporting global clients through delivery centers in India and offices in the USA, UK, and other regions. With a 1,200+ member team, Hitech delivers domain-driven, technology-enabled solutions that help clients optimize operations and achieve measurable outcomes.

As part of our growing BPM vertical, we are looking for a Customer Support Representative – Japanese to support client communication, data management, and project coordination for a global retailer account. This is a full-time, office-based opportunity in Ahmedabad.

Position Summary:

We’re seeking a detail-oriented and proactive individual with strong MS Office and internet research skills. The role involves accurate entry and verification of real estate deed information, maintaining database integrity, and generating reports. The candidate should be adaptable, able to meet deadlines, and comfortable working in a fast-paced environment with minimal supervision.

Key Responsibilities:

· Accurately enter and verify real estate deed information into digital databases.

· Update existing records, maintain data integrity, and ensure confidentiality.

· Conduct internet-based research to validate and supplement data.

· Generate regular and ad-hoc reports based on client requirements.

· Collaborate with clients, external POCs, or vendors to resolve queries.

· Participate in training sessions with client representatives for process updates.

· Deliver consistent results while meeting deadlines and exceeding quality targets.

· Willingness to work extended hours when required.

Qualifications & Experience:

· Minimum 0-1 year of experience in a relevant industry (BPO/BPM preferred).

· Graduate in BCA, B.Sc, B.Com, or Diploma in Computer Science.

· Proficiency in MS Office (Excel, Word, Outlook) – Intermediate level.

· Typing speed of at least 30 words per minute.

· Strong internet research and analytical skills.

· Intermediate English communication (reading, writing, and speaking).

· Good problem-solving ability and keen attention to detail.

· Team player with quick learning ability and high accountability.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

Speak with the employer
+91 9978707333