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Grand Royal Tours P Ltd
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Customer Support Representative

Customer Support Representative

Grand Royal Tours P Ltd

21 years

0 Lacs

salem tamil nadu india

Posted:12 hours ago| Platform:

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Skills Required

support processing service troubleshooting resolve planning communication software

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Grand Royal Tours is Tamil Nadu's premier international tour operator with over 21 years of expertise, offering exceptional travel experiences across more than 100 countries. Our company specializes in all-inclusive international packages with Tamil-speaking tour managers. Our 90+ dedicated professionals handle everything from visa processing, custom itineraries, corporate travel, and group departures. We pride ourselves on expert destination knowledge, truly all-inclusive packages, effortless booking processes, and 24/7 customer support.

Role Description

This is a full-time on-site role for a Customer Support Representative located in Salem. The Customer Support Representative will be responsible for responding to customer inquiries, ensuring customer satisfaction, providing exceptional customer service, and troubleshooting issues. The representative will handle client communications and work to resolve any problems that may arise during the travel booking and planning processes.

Qualifications

Customer Support and Customer Service skills
Strong Communication and Customer Satisfaction skills
Experience in Troubleshooting
Excellent interpersonal and problem-solving skills
Ability to work independently and as part of a team
Proficiency in using customer support software and tools is a plus
Prior experience in the travel and tourism industry is beneficial
Bachelor's degree in any relevant field is preferred

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Customer Support Representative