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Jobs in kārimangalam
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Dhana Call Taxi
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Customer Support Representative

Customer Support Representative

Dhana Call Taxi

0 years

|

1 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

Apply

Skills Required

support service compliance

Work Mode

On-site

Job Type

Full Time

Job Description

Answer incoming calls from customers to book taxis or provide service information.
Assist customers with ride booking, fare details, driver allocation, and ETA.
Handle complaints, cancellations, refunds, and escalations politely and professionally.
Track and coordinate with drivers to ensure timely pick-up and drop.
Maintain accurate records of calls, bookings, and issues in the system.
Promote web-based booking and guide customers through the process if required.
Escalate unresolved queries to higher-level support or operations team.
Meet daily/weekly targets on call handling, response time, and customer satisfaction.
Ensure compliance with company policies and quality standards.

Job Types: Full-time, Part-time, Permanent, Fresher, Internship, Contractual / Temporary

Pay: ₹12,000.00 - ₹15,000.00 per month

Language:

Hindi (Preferred)
English (Preferred)

Work Location: In person

Speak with the employer
+91 9488225124

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Dhana Call Taxi

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