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Customer Support Representative

0 - 3 years

0 Lacs

Lower Parel, Mumbai, Maharashtra

Posted:1 month ago| Platform: Indeed logo

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Skills Required

support crm drive engagement retention nutrition service marketing communication strategies data analyze management schedule

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview: We are looking for a CRM Executive to manage customer relationships, drive engagement, and enhance customer retention. You will be responsible for handling customer queries, executing CRM campaigns, and ensuring a seamless customer experience for our nutrition brand. Key Responsibilities: Manage customer interactions via email, WhatsApp, and calls, ensuring timely and professional responses. Handle after-sales service, complaint resolution, and customer queries efficiently. Execute CRM campaigns to enhance customer engagement, retention, and loyalty. Work closely with the marketing and sales team to implement targeted communication strategies. Maintain and update customer data in the CRM system. Analyze customer feedback and suggest improvements for better customer experience. Upsell and cross-sell products based on customer preferences and buying patterns. Handle other assigned tasks from the senior team. Requirements: 1-3 years of experience in customer service, CRM, or a similar role. Strong communication and interpersonal skills. Experience in email, WhatsApp, and call-based customer interactions. Familiarity with CRM tools and data management. Ability to handle customer complaints with a solution-oriented approach. Prior experience in the nutrition, wellness, or health industry is a plus. What We Offer: Competitive salary and performance incentives. Opportunity to work with a fast-growing nutrition brand. Employee discounts on health and wellness products. A dynamic and supportive work environment Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Day shift Fixed shift Work Location: In person Speak with the employer +91 9967511976 Application Deadline: 16/05/2025 Expected Start Date: 20/05/2025

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