Customer Support - Operations Manager

Main job Location: Hyderabad
Working Mode: FulltimeTimings: 9:00am -6:30pm (Monday -Saturday)

Role Overview:
The Customer Support Division (CSD) Manager is responsible for leading the internal CSD team,overseeing cross-functional operations, and ensuring efficient service delivery. The role involves resource planning, team management, process streamlining, and ensuring compliance with internal procedures to support organizational goals. Customer Support Division ManagerCustomer Service OperationsTechnical Support ManagerElectronics / Technical BackgroundSpare Parts & Material CoordinationClient / Stakeholder CommunicationDefense / Aerospace / Manufacturing Industry

Key Responsibilities:
Lead the CSD customer support division, ensuring effective team allocation, tracking, and timely resolution of service tickets via CRM.Finalize team composition and coordinate with the travel desk for team movement, travel arrangements, and bill processing.Conduct technical discussions with internal stakeholders and ensure proper documentation for service reports, installations, training, and certifications.Provide regular progress updates to senior management, ensuring compliance, accuracy, and smooth operations across cross-functional teams.Act as a communication bridge between field teams, management, and support functions to drive process improvement and operational efficiency.Monitor and ensure timely approval and clearance of bills and invoices, while ensuring the availability of spares and materials through proactive follow-up.Collaborate with technical teams to analyze and resolve complex service issues, ensuring that technical solutions are effectively implemented and aligned with customer requirements.

Note : This positions require traveling across India and abroad as and when needed.
Minimum Service Agreement : 12 Months Service.