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Epiroc AB
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Customer Support Officer - Hyderabad

Customer Support Officer - Hyderabad

Epiroc AB

0 - 3 years

0 Lacs

Hyderābād

Posted:3 weeks ago| Platform: GlassDoor logo

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Skills Required

support collaboration leadership invoicing erp service documentation database communication technology drill excavation automation

Work Mode

On-site

Job Type

Part Time

Job Description

Are you in for a big challenge, like contributing to the success of new global company? Epiroc is a leading global productivity partner to the mining, infrastructure, and natural resources industries. Epiroc stands for innovation, commitment, and collaboration, which is the speed to market & industry leadership; the passion to help customers succeed and a close partnership for deep understanding of the needs. We clearly aim to be our customers’ first choice.

Job Description:

This position is responsible for all the back office operations in the region.
The primary responsibility on a daily basis includes:
Order booking / invoicing in the ERP system.
Regularly communicate about pending orders, receivables to concerned sales and service team
Support the distributor, be their contact point in Epiroc and help with logistics/
documentation. Regular payment follow up with distributor
Generating and maintaining records.
Timely clearance of distributor’s commission.
Timely payment of office utility bills.
This position is also responsible for quickly responding under demanding situations such and time constraints
To coordinate CSR activities in the region alongwith allregional Team members

Qualification, Skills, and Experience:

Graduate in any stream with excellent MS Office skills.
0-3 years’ experience in similar back-office operations involving customer interaction and database management.

Key competencies required for this role:

This position also requires good communication skills and maintain good relationship
Should have an attitude of completing the work on hand even if it requires a little stretching.

Location: India, Hyderabad.

The last date of application would be from 07 days of its date of posting.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com.

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Customer Support Officer - Hyderabad