Customer Support Officer ( English & Hindi must )

Job Description

- Handle incoming calls and chats from our valued customers with a friendly and helpful attitude. Investigate and troubleshoot issues raised by customers, utilizing basic log checking skills to identify and resolve problems promptly. - Demonstrate out-of-the-box thinking to provide creative solutions to customer inquiries and concerns. - Maintain strong memory of product features, updates, and common customer issues to deliver accurate and efficient support. - Communicate effectively with customers to ensure their questions are answered and issues are resolved to their satisfaction. - Collaborate with team members to share insights, best practices, and contribute to continuous improvement efforts. - Adapt to a rotational shift schedule to ensure coverage during peak support hours. We are looking for candidates who have: - Basic knowledge of troubleshooting techniques and the ability to investigate technical issues. - Strong communication skills, both verbal and written, with a customer-centric approach. - Ability to think creatively and propose innovative solutions to customer problems. - Excellent memory retention and ability to quickly recall product information. - A team player mentality with a willingness to collaborate and support colleagues. - Willingness to work in a mandatory in-office culture during the internship period.