Customer Support

Job Title: Customer Support

Location: Coimbatore (On-site)

Shift: Rotational (including nights/weekends) - 8 hour shifts.

About the Role:

We are looking for a Customer Support Associate to provide exceptional support to our UK-based clients. In this role, you’ll be the first point of contact for our UK-based clients, providing timely assistance, resolving queries, and ensuring every customer interaction is smooth and professional.

Key Responsibilities:

- Respond promptly and professionally to customer inquiries via phone and email.

- Troubleshoot and resolve customer issues or escalate them to the relevant teams when necessary.

- Guide customers on product features, usage, and best practices.

- Maintain accurate records of customer interactions and resolutions in the CRM system.

- Gather customer feedback and share insights with internal teams to improve service.

Requirements:

- Education: Any degree (English Lit preferred).

- Experience: 0–1 year in customer support (training provided).

- Communication: Excellent command of spoken and written English.

- Skills: Strong problem-solving, multitasking, and active listening abilities.

- Technical Skills: Basic computer proficiency and comfort with CRM or support tools.

- Flexibility: Willingness to work rotational 8-hour shifts, including nights, weekends.

- Location: Must be able to commute daily to our Coimbatore office. Candidates should ensure reliable transport for late-night shifts.

Good to Have:

- Prior experience in international voice support (especially UK clients).

- Familiarity with helpdesk software and support ticketing systems.

Job Type: Full-time

Pay: ₹8,868.02 - ₹28,365.00 per month

Ability to commute/relocate:

• Pappanaickenpalayam, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work in rotational shifts including nights, weekends?

Language:

• English (Required)

Work Location: In person