Customer Support

As a Customer Support Representative at Yukthi Marketing Pvt. Ltd., you will be responsible for providing exceptional service to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction with our digital marketing services. Your role will involve responding to customer questions via various channels, troubleshooting problems related to marketing campaigns, and guiding clients through solutions effectively. Additionally, you will collaborate with other departments, track feedback, and maintain accurate records of customer interactions to ensure continuous improvement in service delivery. Key Responsibilities: - Address customer inquiries and resolve issues promptly - Ensure customer satisfaction with digital marketing services - Respond to customer questions through various communication channels - Troubleshoot problems related to marketing campaigns - Guide clients through effective solutions - Collaborate with other departments for seamless service delivery - Track feedback and maintain accurate customer interaction records Qualifications Required: - Strong communication skills - Problem-solving abilities - Customer-centric mindset - Ability to educate customers about services - Identify upselling and cross-selling opportunities for additional marketing solutions Please note that this role also involves assisting in client onboarding, educating customers about services, and identifying opportunities for upselling or cross-selling additional marketing solutions. Your strong communication skills, problem-solving abilities, and customer-centric mindset will be essential as you will act as the face of the company and play a key role in fostering long-term client relationships. Please note that this is a full-time, permanent position with a performance bonus. The work location for this role is remote.,