Yukthi Marketing Private Limited

The Customer Support Representative at Yukthi Marketing Pvt. Ltd. will be responsible for providing exceptional service to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction with our digital marketing services. You will be required to respond to customer questions via various channels, troubleshoot problems related to marketing campaigns, and guide clients through solutions effectively. Collaboration with other departments, tracking feedback, and maintaining accurate records of customer interactions to ensure continuous improvement in service delivery are also key aspects of this role. In addition to resolving client concerns, you will assist in client onboarding, help educate customers about our services, and identify opportunities for upselling or cross-selling additional marketing solutions. Strong communication skills, problem-solving abilities, and a customer-centric mindset are essential in this role as you will act as the face of the company and play a key role in fostering long-term client relationships. This position is full-time and permanent, with the possibility of a performance bonus. The work location for this role is remote.,