Customer Support Lead (Remote)

We're Hiring: Customer Support Lead (Remote)

Location:

ClickRank.ai

🔍 What You'll Do:

• Be the frontline of support for our users via chat, email, and calls
• Help customers get the most out of our SEO automation tools—from schema markup to internal linking to meta optimization
• Troubleshoot and resolve technical issues with care and efficiency
• Collaborate with product and engineering teams to improve the user experience
• Gather customer feedback to enhance support and guide product improvements

✅ What We’re Looking For:

• 2+ year experience in a customer support or success role (SaaS or tech preferred)
• Excellent communication skills and a proactive, empathetic approach
• MUST HAVE experience of SEO and digital marketing tools
• Comfort working independently in a fast-paced, remote environment
• Experience with helpdesk platforms (e.g., Crisp, Zendesk, Intercom, HubSpot)

💡 Why ClickRank.ai?

• Work with a fast-growing company at the forefront of AI-driven SEO
• Help businesses achieve real, measurable growth without complexity
• Remote-first culture with flexibility and autonomy
• A supportive team that values initiative and innovation

🚀 Ready to help us revolutionize SEO?