Customer Support / L1 Tech Support /Networking Support (Voice Process)

Fastenal

2 - 4 years

3 - 9 Lacs

bengaluru karnataka india

Posted:8 hours ago| Platform: Foundit logo

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Skills Required

customer support service ticketing l1 networking

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

The duties and responsibilities of this position include, but are not limited to:

Answering and handling multiple phone calls daily
Troubleshooting technical issues with our Fastenal Solutions, customer facing technology offering which include support technical hardware and applications.
Creating and logging service tickets
Responding to internal and external customer concerns while providing exceptional customer service
Learn, use and conduct technical training
Ensure adherence to standards and policies of the organization

Required Position Qualifications

Full Time Bachelors degree or Diploma
2-4 years of experience in customer support environment through both voice and chat channels
Basic understanding of L1 networking concepts
Excellent oral and written communication skills
Proficient using Microsoft Office Suite
Highly motivated, disciplined, self-directed and customer service oriented
Demonstrate strong problem solving, deductive reasoning and decision-making skills
Demonstrate strong organization, planning and prioritizing abilities
Learn and perform multiple tasks in a fast-paced environment
Work independently as well as in a team environment
Demonstrate our core values of ambition, innovation, integrity and teamwork
Willing to work over rotational and weekend shifts

Preferred Position Qualifications

Prior experience in a call center environment

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