Customer Support - International Chat

Job Role: International Costumer Support : US TELECOM CHAT

Location: Noida, Sector 60.

Job Description:

As a Customer Service Executive for the Go Magenta process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.

Key Responsibility:

- Handle customer inquiries and issues through chat (70%) and voice (30%).

- Proactively manage chat flows to resolve customer concerns.

- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.

- Manage customer interactions under pressure with professionalism and composure.

- Collaborate with team members to enhance the overall customer experience.

Requirements:

~Education: Graduates preferred.

Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.

~Excellent written and verbal communication skills.

~Ability to work graveyard shifts.

~Immediate joiners preferred.

~Working Conditions:

~Schedule: 5 days working with 2 rotational days off each week.

~Shifts: Graveyard shifts only.

Note: No cab facilities.

Why Join us ?

1.Engage with a dynamic and supportive team in the US telecom sector.

Develop your skills in a blended customer service role.

2.Competitive environment that values efficiency and customer satisfaction.

If you are ready to take on the challenge and can join immediately, we invite you to walk in for an interview. Start your journey with Ienergizer and advance your career in customer service.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• total work: 1 year (Preferred)

Work Location: In person