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Customer Support Expert

MEDGINI ( Saksham Innovations pvt ltd)

1 years

2 - 3 Lacs

Ameerpet, Hyderabad, Telangana

Posted:1 week ago| Platform: SimplyHired logo

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Skills Required

CRM software Customer service English Bachelor's degree Organizational skills In-person Diploma

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support & Nurturing Executive

Job Title: Customer Support Executive

Location: Hyderabad

Job Responsibilities:

Data Harvesting: Collect, analyse, and manage customer data to drive decision-making and improve sales performance.
Product Demonstration: Deliver engaging and informative product demos to potential clients, showcasing the benefits and features of our offerings.
Nurturing Webinar Leads: Engage with leads generated from webinars, nurture relationships, and guide them through the sales funnel.
Customer Feedback Collection: Regularly gather feedback from customers to improve products and customer experience.
Webinar Invitation Management: Plan, manage, and send webinar invitations to targeted audiences ensuring a smooth registration process.
Sales CRM Management: Update and maintain the CRM system to ensure accurate tracking of customer interactions and sales opportunities.
Collaboration with Sales Teams: Work closely with sales and marketing teams to align strategies and achieve sales targets.

Education and Skills Requirements:

Education: A bachelor’s degree is compulsory.
Language Proficiency: Must be proficient in English (both written and spoken).
Strong interpersonal skills to nurture leads and handle customer feedback effectively.
Ability to manage multiple tasks like data harvesting, CRM updates, and scheduling.
Excellent organizational skills for handling webinars and demos.
Tech-savvy with experience in CRM tools and webinar platforms.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance

Application Question(s):

Are you comfortable package upto 28,000?
Are you Fluent in English language ?

Education:

Bachelor's (Preferred)

Experience:

Telecommunication: 1 year (Required)

Work Location: In person

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