Job
Description
As a proactive and customer-focused Customer Support Executive joining our U.K. process team, you will be the primary contact for our U.K.-based customers, ensuring timely and effective resolution of inquiries and issues. Your exceptional communication skills, passion for assisting people, and commitment to delivering a seamless customer experience will be essential in this role. Your responsibilities will include responding to customer inquiries via phone, email, or chat with professionalism and courtesy. Understanding customer needs and providing suitable solutions or escalating when necessary will be crucial. Maintaining detailed and accurate records of customer interactions in CRM tools to ensure first-contact resolution and high levels of customer satisfaction is a key part of your role. Staying updated on products, services, and system changes to offer accurate information and collaborating with internal teams to promptly resolve customer concerns will be vital. Meeting and exceeding performance metrics such as response time, resolution rate, and customer satisfaction is expected. To excel in this position, you must possess excellent verbal and written communication skills in English, with a U.K. accent preferred. A minimum of 3 years of experience in customer service, particularly in an international setting, is required. Strong interpersonal skills, a customer-first attitude, and the ability to multitask and handle high-pressure situations with professionalism are essential. Familiarity with CRM software and support tools is advantageous. Your willingness to work U.K. business hours (2 PM - 11 PM IST, with slight variations possible), coupled with a graduate degree in any discipline (preferably in Communication or Business), will be beneficial. Preferred skills for this role include previous experience supporting U.K. customers or working in a U.K. process, a problem-solving mindset, and the ability to think on your feet. Attention to detail and strong organizational skills are also highly valued. This is a full-time, permanent position offering benefits such as health insurance, paid sick time, and Provident Fund. The work schedule is in the U.K. shift, and the work location is in person. If you are ready to take on this exciting opportunity and contribute to our customer support team, we look forward to receiving your application.,
