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Customer Support Executive

Customer Support Executive

Your Pitchh

1 - 3 years

4 - 5 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

international voice process customer support voice process voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Support Executive - International Voice Process

Location: Manyata Tech Park, Bangalore

Process Overview:

International Voice Process role focused on handling customer queries, support, and communication for global clients. The job requires excellent spoken English and professional communication

Roles and Responsibilities :

Handle inbound and outbound customer calls professionally and courteously.
Resolve queries, complaints, and requests efficiently within set timelines.
Maintain accurate call logs and update customer information in the system.
Ensure high levels of customer satisfaction and meet performance targets (AHT, FCR, CSAT).
Stay updated on product knowledge, company policies, and process changes.
Escalate unresolved issues to relevant teams and follow up till closure.
Adhere to quality standards, data privacy, and shift schedules.
Maintain a positive attitude, teamwork, and excellent communication on every call.

Location: Manyata Tech Park, Bangalore

Qualification:

Graduate / Undergraduate

Experience:

Minimum 1 year of BPO experience (International Voice preferred)

Salary:

CTC: Up to 5.6 LPA

Qualification:

Graduate / Undergraduate

Experience:

Minimum 1 year of BPO experience (International Voice preferred)

Salary:

CTC: Up to 5.6 LPA

Preferred candidate profile can contact to - 8217627838 (Shekhar HR)

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