Customer Support Executive

As a Customer Service Representative at Yokogawa, your role will involve the following key responsibilities: - Customer Order Processing: - Record and process customer orders following predefined protocols based on the method of order placement (e.g., email, telephone, personal contact). - Customer Relationship Development / Prospecting: - Establish contact and build rapport with potential customers through calls (telephone or in person). - Customer Relationship Management (CRM) Data: - Ensure accuracy of basic customer details in the system and make notes of follow-up actions and sales call interactions. - Product/Service Information: - Provide basic product/service information and address basic customer queries. - Resolving Customer Issues: - Respond to basic customer inquiries such as returns and escalate issues when necessary. - Customer Needs Clarification: - Interview customers using a standard sales script to clarify their requirements. - Operational Compliance: - Follow mandatory procedures to maintain work quality standards and adhere to regulatory and internal codes of conduct. - Personal Capability Building: - Develop and enhance procedural or technical skills through assessment, development planning, training, and coaching. - Renewals: - Support in providing service to customers or ensuring the right colleague supplies service to encourage continued use of the organization's products/services. In addition to the responsibilities, some of the behavioral competencies expected from you include: - Customer Focus: - Build strong customer relationships and deliver customer-centric solutions by understanding customer needs and surpassing their expectations. - Instills Trust: - Gain confidence and trust through honesty, integrity, and authenticity by consistently adhering to organizational policies and practices. - Tech Savvy: - Anticipate and adopt innovations in digital and technology applications to ensure success in the role. Your skills will include: - Customer-Focused Approach - Leverages Digital Communications with Customers - Masters Service Conversations - Navigates Customer Challenges - Strengthens Customer Connections - Builds Customer Loyalty - In-Depth Questioning - Initiates Compelling Sales Conversations - Service Into Sales - Builds Rapport - Knows the Buying Influences - Manages Buyer Indifference - Understands Issues/Motivations Education Requirement: Upper Secondary School General Experience: Basic experience of simple office / operational systems (4 to 6 months) Managerial Experience: None If you are considering a career at Yokogawa, you will be part of a global team committed to co-innovating tomorrow while contributing to a better future for our planet.,