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Swaas Systems
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Customer Support Executive (Voice Process)

Customer Support Executive (Voice Process)

Swaas Systems

0 - 1 years

2 - 3 Lacs

chennai

Posted:1 week ago| Platform:

Apply

Skills Required

excel hindi voice process english customer support technical support sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from SwaaS!

Role: Customer Support (Voice Process)

Experience: 0 - 1 year

Location: Guindy (Chennai)

Responsibilities:

Handle inbound/outbound customer queries via voice support.
Communicate with customers fluently in
Hindi (must)
Provide technical assistance and resolve issues effectively.
Maintain accurate records of customer interactions and resolutions.
Generate and analyze reports using
Excel
.
Collaborate with internal teams for issue escalation and resolution.

Requirements:

Strong verbal communication skills with fluency in
Hindi & English
.
Proficiency in
MS Excel & SQL
Problem-solving attitude with customer-first approach.

hr@swaas.net

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Customer Support Executive (Voice Process)