Customer Support Executive (Voice Process)

Dear Candidate,

Greetings for the day

Congratulations! We are pleased to inform you that you have been shortlisted with us at Teleperformance India .

I hope this message finds you well. I am delighted to inform you about an exciting opportunity with Teleperformance, a prestigious French-based multinational corporation. Please let me know if you are interested in pursuing this opportunity or if you would like more information

Job Title:

Location:

Experience:

Job Type:

Job Summary:

Customer Support Representative

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers in troubleshooting issues with products or services and provide appropriate solutions.
• Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction.
• Record all customer interactions in the system, ensuring accurate and up-to-date information.
• Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support.
• Offer product or service recommendations to customers based on their needs and inquiries.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Participate in training sessions to improve customer service skills and product knowledge.
• Assist in maintaining knowledge base articles or customer service documentation for future reference.

Key Requirements:

• Education:

  Bachelors degree preferred.

• Experience:

  0-1 year in customer service, customer support, or a similar role (internships or voluntary experience is considered).

• Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to remain calm and effective in stressful or challenging situations.
• Basic proficiency in using customer service software, MS Office, or CRM tools.
• Strong attention to detail and organization.
• Positive attitude and willingness to learn.

• Personality:

• Friendly and approachable demeanor.
• Ability to work effectively both independently and in a team.
• Enthusiasm for providing excellent customer service.

Why Join Us:

• Growth Opportunities

  : Develop your skills and advance within the company.

• Supportive Environment

  : Work in a collaborative and dynamic team.

• Competitive Benefits

  : Enjoy a comprehensive benefits package and employee perks.

If you're eager to start your career in customer support and grow in a professional environment, apply now to join our team!