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Customer Support Executive - Voice Process

Customer Support Executive - Voice Process

Kfin Technologies Limited

0 - 3 years

3 - 6 Lacs

Hyderabad Telangana India

Posted:3 days ago| Platform: Foundit logo

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Skills Required

Voice Process communication

Work Mode

On-site

Job Type

Full Time

Job Description

Role & responsibilities:

Customer Service Executives are required to answer incoming calls from callers for various reasons- answer inquiries, resolve complaints, requests and provide information.
Identifying and assessing customers needs to achieve satisfaction.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interaction.

Preferred candidate profile

Excellent English & Very Good in Hindi - Both languages must
Minimum Graduation is required
Must be an immediate joiner
Freshers can also apply with good communication

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