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Adecco India
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Customer Support Executive-Voice process

Customer Support Executive-Voice process

0 - 4 years

|

1 - 5 Lacs

Posted:3 weeks ago| Platform:

Apply

Skills Required

voice process customer service insurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Educational Requirements

Experience Range
: 0 to 3 Years
Inputs and tracks into the appropriate databases.
Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customers part and updates as warranted
Working knowledge of insurance policies and related processes and procedures.
Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callers situation.
Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
Resolve routine, complex, and unique questions/issues

Preferred candidate profile

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