Customer Support Executive (Voice) – International Logistics

Job Description:

Bizz Solutions Private Limited is seeking a proactive and customer-focused Customer Support Executive for our international logistics voice process team. The role involves directly interacting with international clients to resolve shipment-related queries and provide real-time logistics support.

Key Responsibilities:

• Handle inbound and outbound voice calls from international customers concerning shipment status, documentation, and delivery updates.
• Deliver accurate, clear, and timely communication to clients across various global time zones.
• Coordinate with internal departments (operations, HQ Team, IT Team, customs) to ensure smooth logistics execution.
• Log interactions and maintain updated records in CRM and internal systems.
• Escalate complex issues appropriately and ensure proper follow-up until resolution.
• Consistently meet customer service KPIs and SLAs.

Key Requirements:

• Minimum 1-3 years of experience in an international BPO voice process, preferably in logistics or freight forwarding.
• Excellent spoken English with a neutral or global accent.
• Strong interpersonal skills and customer service orientation.
• Capable of multitasking and working in a fast-paced, high-pressure environment.
• Willing to work rotational or night shifts.

Preferred Qualifications:

• Bachelor's degree in any field (preference for Logistics, Commerce, or Business).
• Familiarity with global logistics workflows, shipping documentation, and Incoterms.
• Experience using logistics CRMs or platforms is a plus.

CTC Offered:

• Depending on experience

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Trichy, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Could you please share your current CTC and your salary expectations for this role?
• If you meet the job description, please double-check before applying. Do you agree?
• How would you rate your communication skills in a professional environment?
• Are you confident in handling international clients and communicating across cultures?
• Do you have any experience working in international logistics?
• Are you open to working in the Singapore shifts (Rotational), from 6:00 AM to 3:00 PM?

Experience:

• Customer support: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person