Company: Bizz Solutions Private Limited Location: Trichy, Tamil Nadu Job Type: Full-Time | On-site Experience: 5+ Years Industry: Logistics / BPO / IT Services About Us: Bizz Solutions Pvt. Ltd. is a leading logistics backend company based in Trichy, specializing in customs documentation, BPO operations, international voice support, and IT-enabled logistics solutions. Job Overview: We are hiring a dynamic HR Executive to handle recruitment, onboarding, employee engagement, and compliance. The ideal candidate should be proactive, organized, and familiar with HR operations in service sectors. Key Responsibilities: End-to-end recruitment & onboarding Maintain employee records & attendance Coordinate payroll inputs & statutory compliance (PF, ESI, etc.) Support performance reviews & employee engagement Assist with training, HR reports, and audits Requirements: Bachelor’s degree in HR or related field 5+ years of HR experience (preferably in BPO/IT/logistics) Good communication and knowledge of HR tools & labor laws Job Types: Full-time, Permanent Benefits: Flexible schedule Health insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Trichy, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Experience: Human Resources Executive: 5 years (Required) Work Location: In person
As a Customer Support Executive at Bizz Solutions Private Limited, you will be an integral part of our international logistics voice process team. Your primary responsibility will be to engage with international clients, addressing their shipment-related queries and providing them with real-time logistics support. Your tasks will include handling inbound and outbound voice calls from customers located across various global time zones. You will be required to provide accurate and clear communication regarding shipment status, documentation, and delivery updates. Additionally, you will collaborate with internal departments such as operations, HQ Team, IT Team, and customs to ensure the seamless execution of logistics operations. Maintaining detailed records of client interactions in the CRM system, escalating complex issues for resolution, and meeting customer service KPIs and SLAs will be essential aspects of your role. Your ability to communicate effectively in English with a neutral or global accent, coupled with strong interpersonal skills and a customer service orientation, will be crucial for success in this position. The ideal candidate will have 1-3 years of experience in an international BPO voice process, preferably in logistics or freight forwarding. A bachelor's degree in Logistics, Commerce, or Business is preferred. Familiarity with global logistics workflows, shipping documentation, and Incoterms, as well as experience using logistics CRMs or platforms, will be advantageous. This is a full-time, permanent position with the possibility of working in rotational or night shifts. The compensation offered will be based on your experience level. In addition to a competitive salary, we provide benefits such as health insurance, paid sick time, and Provident Fund. Employees also have the opportunity to earn a yearly bonus. If you are an individual who thrives in a fast-paced, high-pressure environment, capable of multitasking effectively, and willing to relocate to Trichy, Tamil Nadu, we encourage you to apply. Please ensure that your current CTC and salary expectations align with the requirements of the role before submitting your application. Required Experience: - Customer support: 2 years Language Skills: - English Work Location: - In person,