Customer Support Executive - Voice & Chat

Duties

1. Help Clients with any support services required from the company.

2. Bridge communication between Clients and Company.

3. Handle Calls to clarify Export-Import related queries of our Past Participants.

4. Call Prospects whose payments have got declined and decrease drop out rate.
(NO COLD CALLING PROCESS IN OUR COMPANY)

5. Moderate Q&A Interaction in Zoom Meetings and Webinars.

6. Handle Chat and Email Channels

Preference for Candidates:

1. Prior experience and Trained on similar roles for a period over 2 Years.

2. Should have a Laptop and Phone in good condition, as work mode is partially work from home.

3. The Candidate needs to be Proficient with Google Sheets.

Job Type: Full-time

Pay: ₹14,000.00 - ₹19,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 2 years (Required)

Language:

• English, Hindi? (Preferred)

Work Location: Remote