Customer Support Executive

Teleperformance (TP)

1 - 6 years

2 - 4 Lacs

hyderabad

Posted:8 hours ago| Platform:

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Skills Required

international voice process customer support customer service international call center international technical support technical voice process international voice international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Support Executive (International Voice - ISP)

Role Overview

We are looking for a dynamic and solution-oriented professional to join our International Voice Support team. In this role, you will be the primary point of contact for our global customers, handling inquiries related to high-speed internet services, troubleshooting connectivity issues, and ensuring a world-class service experience.

Key Responsibilities

Voice Support:
Handle inbound/outbound calls from international customers regarding ISP services, billing, and technical troubleshooting.
Problem Solving:
Diagnose and resolve internet connectivity issues, router configurations, and service outages.
Quality Excellence:
Maintain high standards of customer satisfaction (CSAT) and adhere to quality parameters (AHT, FCR).
Documentation:
Accurately log all customer interactions and technical details in the CRM system.

Candidate Profile

Education:
Minimum
Undergraduate
(any stream).
Experience:
At least
1 year of experience
in a Customer Service role (International Voice experience is preferred).
Skills:

Excellent verbal communication skills with a neutral accent.
Basic understanding of networking concepts (IP addresses, routers, modems).
Ability to handle high-pressure situations with empathy and patience.

Salary:
Up to
4.8 LPA
(depending on experience and interview performance).
Transport:
Free
2-way cab facility
provided (within hiring boundaries).
Schedule:
24x7 Rotational Shifts (Must be comfortable working night shifts).
Work Week:
5-day working week with
Rotational Offs
.

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