Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai
>
Social Donut
>
Customer Support Executive

Customer Support Executive

Social Donut

0 - 2 years

0 Lacs

mumbai maharashtra

Posted:1 week ago| Platform: SimplyHired logo

Apply

Skills Required

crm software english bachelor's degree communication skills

Work Mode

On-site

Job Description

Location: Goregaon (East) ,Mumbai (On-site)

About Elver

Elver is a new-age headphones and audio accessories brand built for those who believe sound is more than just listening, it’s an experience. We’re scaling fast, and our commitment to customer delight is as strong as our passion for innovation.

Role Overview

As a Customer Support Executive, you will be the first point of contact for our customers, ensuring their experience with Elver is smooth, supportive, and memorable. From handling queries and complaints to providing product guidance, you will play a key role in strengthening trust and loyalty with our growing community.

Key Responsibilities

Respond to customer queries across channels (phone, email, chat, social media) with speed and empathy.
Provide accurate product information, troubleshooting assistance and guidance.
Resolve complaints effectively while maintaining a customer-first approach.
Coordinate with internal teams (logistics, product, sales) to ensure timely solutions.
Track and report recurring issues to help improve customer experience and product design.
Maintain records of interactions and feedback in CRM tools.
Go beyond problem-solving to create “wow” moments for customers.

Requirements

Bachelor’s degree or equivalent.
0 - 2 years of experience in customer support
Excellent communication skills in English (knowledge of Hindi/other regional languages is a plus).
Strong problem-solving ability, patience, and empathy.
Familiarity with CRM systems and support tools.
Ability to multitask and handle pressure in a fast-paced environment.

More Jobs at Social Donut

Creative Designer (Graphics + Reels)

Mumbai, Maharashtra

4.0 - 4.0 yrs

Salary: Not disclosed

Creative Designer (Graphics + Reels)

Mumbai

2.0 - 4.0 yrs

INR 3 - 5 Lacs

Executive - Ad Operations

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Executive - Ad Operations

Gurgaon

Experience: Not specified

INR 3 - 7 Lacs

Executive - Operations

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Social Donut

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Support Executive