Customer Support Executive

Snabbit

3 - 5 years

4 - 5 Lacs

bengaluru

Posted:3 hours ago| Platform:

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Skills Required

blended process web chat chat support international chat process voice support international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle inbound calls and live chat interactions with professionalism, accuracy, and empathy.
Provide prompt, efficient, and personalized solutions to customer queries, complaints, and requests.
Demonstrate active listening and clear communication while maintaining brand tone and values.
Accurately document customer interactions and resolutions in CRM systems.
Resolve issues at the first point of contact whenever possible (First Contact Resolution).
Identify opportunities to enhance customer satisfaction and loyalty.
Collaborate with cross-functional teams to escalate and resolve complex cases.
Adhere to all compliance, quality, and performance standards.
Maintain high productivity levels while meeting key performance metrics such as CSAT, AHT, and SLA.
Continuously seek opportunities for self-improvement and contribute to process enhancements
Uphold Snabbits brand voice and deliver exceptional service in every interaction

Preferred candidate profile

Previous 2-3 years experience in a customer service or call center environment is preferred.
Experience in handling customer complaints, resolving conflicts, and providing solutions.
The candidate should have completed Graduation or HSC.
Excellent verbal and written communication skills (fluent English and Hindi mandatory
Strong customer empathy and emotional intelligence.
Ability to handle high-pressure situations with calmness and professionalism.
Keen attention to detail and a solution-oriented mindset.
Comfortable navigating multiple systems and chat tools simultaneously.
Flexible to work in a 6 am to 9 pm rotational shift environment with 6-day working.

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