Snabbit

Position Summary: The Field Recruiter is responsible for managing the recruitment process in the field, ensuring that the company attracts and hires top talent to meet the operational needs. The Field Recruiter will work closely with hiring managers and Cluster Managers, and onboard candidates for various roles, particularly for on-location positions. This position requires strong communication skills, the ability to engage with candidates directly in the field, and a deep understanding of the company's recruitment strategy. Key Responsibilities : 1. Recruitment & Sourcing: ○ Actively source and identify qualified candidates through various methods, including direct sourcing, employee referrals. ○ Conduct recruitment activities in the field, including job fairs, community outreach, and partnership building with local organizations to increase brand visibility. ○ Build and maintain relationships with local agencies, schools, and community organizations to enhance talent pipelines. 2. Field Recruitment Strategy: ○ Develop and implement field-specific recruitment strategies to meet hiring goals, particularly for positions that require a local or on-site presence. ○ Analyze recruitment metrics and adjust strategies to ensure the team meets hiring targets. Salary Range - 25k to 30k Qualifications: ● Education : Any ● Experience : At least 1 years of experience in recruiting, with a focus on field-based or high-volume recruitment. Show more Show less

Guide house help professionals in understanding and implementing service standards. Help manage training logistics, session set-up, and material preparation. Monitor trainee participation and provide individual support as needed.

1. Escalation Handling: Respond to escalated queries via call, email, or chat with empathy, professionalism, and urgency. Own the issue end-to-end until resolution, no loose ends. Ensure escalations are acknowledged and resolved within defined SLAs. Collaborate with internal teams to fix root causes and prevent recurrence. Maintain detailed logs of escalation tickets and outcomes. 2. Collaboration & Feedback: Partner with operations, field teams, and service partners to close the loop on critical issues. Provide feedback to customer support agents to improve first-contact resolution.

1. Customer Inquiries and Support: ○ Respond to customer inquiries via phone, email, or chat in a professional and timely manner. ○ Provide accurate information about products, services, policies, and procedures. 2. Problem Resolution: ○ Identify customer issues and resolve them in a clear, empathetic, and professional manner. ○ Handle customer complaints, ensuring a positive resolution and customer satisfaction. 3. Order Processing and Management: ○ Assist customers with order placements, modifications, cancellations, and returns. 4. Customer Relationship Management: ○ Build and maintain strong, long-term relationships with customers, fostering loyalty and repeat business. ○ Provide personalized service by understanding customer needs and offering tailored solutions. 5. Feedback Collection and Reporting: ○ Actively listen to customer feedback, document concerns, and suggest improvements to internal processes or services. ○ Maintain accurate records of customer interactions and update customer profiles accordingly. 6. Cross-Department Collaboration: ○ Share customer feedback and insights with relevant teams to help improve products, services, and processes. ○ Coordinate with internal teams to resolve issues that require cross-departmental collaboration. 8. Documentation and Administrative Tasks: ○ Maintain detailed records of customer interactions, ensuring all issues and resolutions are documented properly.

Role & responsibilities Preferred candidate profile Assist in daily bookkeeping and data entry in accounting software Support invoice processing, expense tracking, and reconciliations Help prepare financial reports and MIS Organize and maintain financial documentation Coordinate with vendors and internal teams for payments and compliance Learn and assist with GST, TDS, and other statutory filings

Assist with maintaining and updating financial records and documents. Support budgeting, forecasting, and financial planning activities. Help prepare financial reports and perform basic data analysis. Assist in invoice processing, expense tracking, and bank reconciliations. Participate in audit preparation and ensure proper documentation. Conduct research on financial trends and prepare summary reports. Collaborate with finance team members and other departments. Perform general administrative and clerical tasks as needed.

Key Responsibilities Assist in managing accounts payable and receivable processes Record and track daily transactions, ensuring accuracy and completeness Prepare and reconcile vendor payments, employee reimbursements.

Design, develop, and maintain MIS reports and dashboards to track sales performance, customer interactions, and campaign effectiveness. Analyze telesales/customer service data to identify trends, gaps, and opportunities for performance improvement. Coordinate with sales and customer service teams to understand reporting needs and ensure timely data delivery. Create daily, weekly, and monthly reports related to call volumes, sales targets, customer feedback, and agent performance.

About Snabbit: Snabbit is India’s first Quick-Service App, delivering home services in just 15 minutes through a hyperlocal network of trained and verified professionals. Backed by Elevation Capital, Nexus Venture Partners and Lightspeed, Snabbit is redefining convenience in home services with quality and speed at its core. Founded by Aayush Agarwal, ex-Chief of Staff at Zepto, Snabbit is bringing an innovative approach to transform home services. In a short time, we’ve completed thousands of jobs with unmatched customer satisfaction, and we’re scaling rapidly What You’ll Do – Position Summary: Seeking a reliable, quick-thinker to manage real-time safety alerts and emergency escalations. You'll coordinate swift responses, resolve critical incidents, and ensure expert support during high-pressure situations. Ideal for someone with strong crisis management skills who thrives in fast-paced environments. Key Responsibilities: Monitor real-time SOS alerts and respond within 30–60 seconds. Initiate outcalls, assess expert safety, classify incidents, and coordinate with emergency services. Act as the first responder for escalations, service disruptions, or safety concerns. Maintain an escalation matrix and ensure timely routing and resolution. Document all incidents in a centralized tracker with timestamps, issue types, actions, and outcomes. Analyze trends to identify high-risk areas or training needs. Collaborate with Tech/Product to improve SOS workflows. Generate weekly/monthly reports on incident volumes, SLAs, and team performance. Why Join Us: ● Be part of a fast-growing startup backed by top-tier investors. ● Take ownership of a high-impact role and contribute to building India’s quickest home services platform. ● Work with a passionate team that values results, energy, and innovation.

Snabbit is Hiring Interns Join Our Hypergrowth Journey Location: Mumbai | In-office Internship | Duration: 3 Months | Start Date: Immediate Snabbit is Indias first Quick-Service App , delivering home services in just 15 minutes through a hyperlocal network of trained and verified professionals. Backed by Elevation Capital , Nexus Venture Partners , and Lightspeed , were rapidly scaling and looking for dynamic individuals to be a part of this exciting journey. We&aposre opening 5 hands-on internship opportunities across design, marketing, growth, and product. Each role comes with real ownership, mentorship, and the potential for full-time conversion. 1. Design Intern Brand Marketing Team Responsibilities: Conceptualize and execute visuals for digital and offline campaigns Collaborate on social media creatives, banners, posters, and campaign assets Contribute to defining Snabbits visual identity Requirements: Proficiency in Adobe Suite, Figma Bonus: Motion graphics skills (After Effects or Premiere Pro) Creativity, attention to detail, and eagerness to experiment 2. Growth Intern Responsibilities: Plan and execute user acquisition & retention campaigns Map and optimize user journeys to improve conversion Track campaign performance and operational metrics Work cross-functionally with Ops, Tech, and Supply teams Requirements: Analytical mindset with data-driven problem-solving Strong communication and coordination skills Interest in marketing, growth hacking, and operations 3. Social Media Intern Responsibilities: Assist in content creation (posts, reels, stories, memes) Manage Instagram, LinkedIn, Twitter, etc. Track engagement metrics and support reporting Stay updated with trends and viral content Requirements: Social media savvy with a sharp sense of platform behavior Bonus: Canva/Figma/Photoshop, caption writing, or video editing Organized and responsive with a collaborative mindset 4. Digital Marketing Intern Responsibilities: Support Meta and Google Ads campaign setup and tracking Research industry trends and competitor strategies Assist with ad copy and performance reporting Stay updated with digital marketing best practices Requirements: Basic understanding of performance marketing (Meta, Google Ads) Analytical, eager to learn, and solution-oriented Strong communication and teamwork skills 5. Product Growth Intern Responsibilities: Analyze user data to identify behavior patterns Conduct user interviews and suggest product improvements Work with Product & Design teams to document flows Recommend changes to improve retention and conversion Requirements: Structured thinker with curiosity for product analytics SQL skills or willingness to learn Interest in UX, product funnels, and consumer behavior Bonus: Experience with Clevertap, Mixpanel, Figma, Notion What We Offer: Hands-on experience in a VC-backed, high-growth startup Cross-functional learning and ownership from Day 1 Direct mentorship and exposure to strategy, data, and execution Pre-placement offer potential for top performers Show more Show less

Snabbit is Indias first Quick-Service App, delivering home services in just 15 minutes through a hyperlocal network of trained and verified professionals. Backed by Elevation Capital, Nexus Venture Partners and Lightspeed, Snabbit is redefining convenience in home services with quality and speed at its core. Founded by Aayush Agarwal, ex-Chief of Staff at Zepto, Snabbit is bringing an innovative approach to transform home services. In a short time, weve completed thousands of jobs with unmatched customer satisfaction, and were scaling rapidly. Ideate and conceptualize visuals based on briefs. What You Will Do Reading and summarizing product documents to stay aligned with whats being built. Looking at data to find patterns or issues in how users behave . Talking to customers to understand and using customer insights and data to recommend changes or improvements that can impact conversion funnel & improve retention. Working with the product and design teams to document ideas, flows, and next steps clearly. What Were Looking For Structured thinker with a bias for action and problem solving Currently pursuing or recently completed a degree in Engineering, Design, Economics, Business, or related fields Comfortable working with SQL or excited to learn it quickly Curious about consumer behavior, UX design, product analytics, and user funnels Strong written and verbal communication skills. Bonus: Experience with tools like Superset, Clevertap, Mixpanel, Notion, Figma, Excel Show more Show less

Snabbit is Indias first Quick-Service App, delivering home services in just 15 minutes through a hyperlocal network of trained and verified professionals. Backed by Elevation Capital, Nexus Venture Partners and Lightspeed, Snabbit is redefining convenience in home services with quality and speed at its core. Founded by Aayush Agarwal, Snabbit is bringing an innovative approach to transform home services. In a short time, weve completed thousands of jobs with unmatched customer satisfaction, and were scaling rapidly. Key Responsibilities Ideate and conceptualize visuals based on briefs. Brainstorm with the team to bring creative ideas to life. Execute designs for on-ground banners, posters, digital assets, and social media. Help shape the visual language across all marketing collaterals. Contribute to creative strategies that communicate varied brand objectives. Show more Show less