Customer Support Executive

Job Summary:

1. Customer relationship management.

2. Should attend calls and be able to solve customer requests and issues.

3. Should work on customer support applications.

4. Should coordinate with delivery boys and agents.

5. Should maintain daily follow-up sheet for calls and texts received and issues solved thereof.

6. Should be customer friendly and ensure all customers receive exceptional care.

7. Must be fluent in English, Hindi and Telugu.

8. Should have minimum typing speed of 25wpm

9. Should have good computer knowledge

Responsibilities and Duties:

● Handle customer requests, questions, and complaints on a variety of support channels.

● Generate leads and identify potential up-sell or cross-sell opportunities with existing customers.

● Keep track of customer expectations and recurring issues.

● Build a sustainable and mutually beneficial relationship between customers and your brand.

● Required Experience, Skills and Qualifications

● Positive - No matter the outcome of an interaction, an agent should always stay positive for the sake of the customer’s overall impression.

● Adaptable - Customer support tends to throw curveballs. A good agent will follow the rules but know when to go off-script to meet a customer’ needs.

● Should have negotiation skills and Good communication.

Location: Koramanagala, Bangalore Job Type: Full-time

Shift: Rotational shift(5.30 am to 2.30 pm & 1 pm to 10 pm)

Qualification: Any Graduation / Post Graduation Experience: Freshers – 1yrs Experience