Customer Support Executive

Company Description

SciAstra is India’s first and largest research community, consisting of a team of scientists and research scholars from esteemed institutions like IISc, Oxford, Harvard, and Cambridge. Since 2021, we have provided career guidance to over 170,000 students, leading to more than 2,000 top-ranked selections in prestigious institutions such as IISc Bengaluru, IISERs, and NISER. Our mission is to help students with a passion for science achieve their dream careers. Join us to be part of a community dedicated to scientific excellence.

Role Description

This is a full-time, on-site role based in Noida for a Customer Support Executive. The Customer Support Executive will be responsible for handling customer inquiries, providing online support, resolving customer issues, ensuring customer satisfaction, and offering technical support. The role involves engaging with students and professionals to guide them through our services effectively.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Experience in providing Online Support and Technical Support
• Excellent communication and interpersonal skills
• Ability to work independently and collaborate effectively with a team
• Strong problem-solving skills and attention to detail
• Previous experience in the education or research industry is an advantage
• Bachelor's degree or equivalent in a relevant field