0 years
2 - 3 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
We are looking for a Customer Support Executive to assist our customers with when using our products and website. Customer Support Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about issues and useful discussions with customers
Inform customers about new products
Follow up with customers to ensure their queries / issues are resolved
Gather customer feedback and share with our Operations and Marketing teams
Requirements:
Must be fluent in English and Hindi.
Must be a Graduate
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Application Question(s):
Work Location: In person
Speak with the employer
+91 7977617395
Scentials Beauty Care & Wellness Pvt Ltd
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